Privacy policy
Last revised: Nov 27, 2024
Carsan.com Llc. and its subsidiaries (collectively, “Carsan,” “we,” or “us”) are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our websites, applications, and offline interactions where this policy is posted.
Personal Information We Collect
We collect personal information in the following ways:
1. Information You Provide
• Account Data: When you register for an account, we collect your name, email address, and password.
• Profile Data: Additional information such as your street address, phone numbers, driver’s license details, profile photos, employer, city, school, biography, and date of birth. Parts of your profile (like photos, employer, city, school, and biography) are publicly visible.
• Vehicle Data: Information related to your vehicle, including listing details, Vehicle Identification Number (VIN), availability dates, reviews, and trip photos.
• Payment Data: Your digital payment details, bank account or payment card numbers, and transaction information, which may be processed by third-party payment service providers like PayPal and Zelle. Please refer to PayPal’s Privacy Policy and Zelle’s Privacy Policy for more information.
• Identity Verification Data: We may collect identity verification information, including photos or scans of your driver’s license, passport, national ID card, payment card, and social media account details. Third-party verification services like Sterling may be used to verify your identity.
• Communications: When you interact with Carsan via phone, email, SMS, or chat, we collect information about your communication and any additional information you choose to provide.
2. Information Automatically Collected
• Usage Data: Information about your interactions with our services, such as pages viewed, searches, bookings, time spent on pages, and navigation paths.
• Location Data: Approximate location based on your IP address. With your consent, we may collect precise location data from your mobile device.
• Device Data: Information about your computer or mobile device, including operating system, device type and model, browser type, IP address, and unique device identifiers.
• Trip Data: Details about your trips, such as dates, times, and amounts charged.
• In-Vehicle Device Data: If applicable, data from in-vehicle devices like GPS location, battery voltage, fuel level, odometer readings, door and engine status, and VIN.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect data. Refer to our Cookie Policy for more information.
3. Information from Third-Party Sources
• Identity Verification Services: Information from third-party services like Sterling for identity verification purposes.
• Other Sources: Information from partners and public databases.
How We Use Your Personal Information
We use your personal information to:
Provide and Operate Our Services
• Facilitate account creation and authentication.
• Process transactions and send related notices.
• Offer customer support and respond to inquiries.
• Personalize your user experience.
• Enable communication with other Carsan users during the booking process.
• Facilitate referral programs and promotional activities.
Send SMS Notifications and Transactional Updates
• Consent for SMS Communications:
• Opt-In: By providing your phone number, you consent to receive SMS messages from Carsan for purposes like appointment reminders, service updates, and important notifications related to your use of our services.
• Opt-Out: You can stop receiving SMS messages at any time by replying “STOP” to any message or by adjusting your communication preferences in your Carsan account settings.
• Frequency and Fees: Message frequency may vary based on your activities and preferences. Standard messaging and data rates apply.
For Research and Development
• Analyze and improve our services.
• Develop new products and features.
• Conduct user demographics studies.
• Create aggregated or anonymized data for lawful business purposes.
For Marketing and Advertising
• Send promotional communications and updates, with your consent where required.
• Conduct interest-based advertising through third-party partners.
• Your Choices: You can opt out of marketing emails by following the unsubscribe instructions. For interest-based advertising choices, see the Your Choices and Rights section.
For Security and Safety
• Verify your identity and authenticate information.
• Detect and prevent fraud, abuse, or illegal activities.
• Conduct risk assessments and investigations.
• Manage and protect our IT infrastructure.
To Comply with Legal Obligations
• Respond to legal requests and processes.
• Comply with applicable laws and regulations.
With Your Consent
• In specific cases where you have provided explicit consent.
How We Disclose Your Personal Information
With Your Consent
• We may share your information when you direct us or give us permission.
Public Information
• Your public profile may display your user ID, name, profile photo, location, listing description, availability, transaction information, reviews, and feedback.
• Public information may be indexed by search engines.
Sharing Between Users
• Owners and Drivers: If you engage in a booking, we may share necessary details like your name, mobile phone number, and vehicle address with the other party to facilitate the transaction. Communication between users should comply with our Terms of Service and policies.
Service Providers
• We share information with trusted vendors who support our services, such as payment processing, identity verification, analytics, marketing, and customer support.
SMS and Phone Number Privacy
• No Sharing or Selling: We do not share, sell, rent, or disclose your phone number or SMS opt-in data to third parties for their own marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
• Purpose-Specific Use: Your phone number is used solely for services you have requested or agreed to, such as transactional messages, service updates, or support communications.
Third-Party Platforms and Social Media Networks
• If you connect your account to third-party platforms, we may disclose information to facilitate the connection, in accordance with your permissions and the third party’s privacy policies.
Professional Advisors
• Information may be shared with lawyers, auditors, insurers, and other professional advisors as necessary.
Business Transfers
• In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity.
Legal Obligations and Protection
• We may disclose information to comply with legal obligations, respond to legal requests, or protect the rights, property, and safety of Carsan, our users, or others.
Your Choices and Rights
Manage Communication Preferences
• SMS and Email Preferences: Update your preferences in the Notifications or Settings section of your Carsan account.
• Opt-Out of Marketing Communications: Unsubscribe by following the instructions in the email or replying “STOP” to SMS messages.
Access and Correction
• Review and Edit Information: Log in to your account to review and update your personal information.
• Request Corrections: Contact Carsan Support to request corrections.
Account Closure and Deletion
• Close Account: Send an email to support@carsan.com to request account closure.
• Deletion Requests: We will delete your personal information upon request, subject to legal requirements and our need to enforce our policies.
Accessing Your Data
• Data Copy: Request a copy of your personal information by logging into your account. Verification may be required.
Device Permissions
• Location Data: You can disable location access in your mobile device settings.
Interest-Based Advertising Choices
• Cookies: Adjust your browser settings to block cookies.
Third-Party Platform Settings
• Manage your settings on third-party platforms connected to your Carsan account.
Security
We implement technical, physical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, we cannot guarantee absolute security due to inherent risks associated with the internet.
Other Important Information
Cross-Border Data Transfers
• Your information may be transferred to and processed in countries outside your residence, including the United States. These countries may have data protection laws different from your country. By using our services, you consent to such transfers.
Sensitive Information
• Please avoid sending sensitive personal information (e.g., Social Security numbers, racial or ethnic origin, health information) unless specifically requested for a legitimate purpose.
Children’s Privacy
• Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us to address the issue.
Third-Party Privacy Practices
• This Privacy Policy does not cover third-party websites or services linked to ourservices. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services before providing them with your information.
Translations
In case of any discrepancies between translated versions and the English version of this Privacy Policy, the English version shall prevail.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Revised” date at the top indicates the latest revision. Changes become effective upon posting on our website. Your continued use of our services signifies your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of our services and contact us to close your account.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
• Email: support@carsan.com
Thank you for choosing Carsan. We are committed to protecting your privacy and ensuring a secure experience with our services.